6.01 How do I connect to the database?
6.01 How do I connect to the database?
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One Client Not Connecting:
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Make sure that the PC hosting the DoubleTime database is connected to the office network and there is internet access
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End all Quick Book processes on the PC or Server hosting the DoubleTime Database
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From the database PC or Server go into Start Task Manager.
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Select the Processes tab
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End all processes that start with QB
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All Clients Not Connecting:
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Go to the PC or Server hosting the DoubleTime Database
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Open the DoubleTime Database Service
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Start >Control Panel > Administrative Tools > Services.
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Check the status of that service.
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If the service has been stopped
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Highlight the service and select the Start option.
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If it is already started
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Highlight the service and select the stop option and then the restart option
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Ensure that the Windows Firewall (or any other firewall being used) has a program exception added for DoubleTime's Database service
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The program exception that must be added is C:\Program Files (x86)\The Fund\DoubleTime\SQL Anywhere\bin32\dbsrv11.exe
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Test the DoubleTime clients by opening DoubleTime
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If the DoubleTime clients are not connecting, please contact the Help Desk at 800-421-9378