Information Center

Where do I retrieve my completed branch product?


  • The Branch will deliver the completed product to you based on the delivery method you selected when placing the order. It will include the product documents (Commitment, Policy, Title Search Report, etc.) and supporting files (document hard copies and/or import data files).


If you used DoubleTime, the product documents and supporting files will be emailed or Propel to you based on your selection. The FPX file will be delivered directly to DoubleTime’s Status module and will be ready for import.


If you used a service integration through Closing Market, Closers’ Choice or DisplaySoft, the completed product will be delivered back through the service integration directly into your closing software. The most common methods for delivery are Email and Propel delivery.

All completed orders, regardless of the system used to place the order and delivery method selected, will be available to pick up securely using the Web Order Entry interface on www.thefund.com under the “Recent Orders” or “All Orders” tabs. The completed product and supporting files can be viewed and downloaded from the Documents tab.

NOTE:

  • If DoubleTime was used to place the order, the Fund Data File (.fpx) will automatically be requested and sent back to DoubleTime’s Status Module, allowing you to import the data by clicking the “New/Import” button. All other supporting files included with the order will be sent via the method selected when placing the order. The data file will not be emailed, sent via Propel or be available via the Web Order Entry interface.
  • If the Web Order Entry interface was used and a Fund Data File (.fpx) was requested, it will be emailed or sent via Propel and be available in the Web Order Entry interface when the product is completed. The data file must be saved to the PC before it can be manually imported from DoubleTime’s File menu.

For further questions on ordering Fund Branch Products, you may contact the Fund’s Help Desk at 1-800-421-9378.